altra66 — Security & Trust
altra66 Privacy Policy
altra66 takes seriously our responsibility to protect the personal information of every member. This Privacy Policy clearly explains how we collect, use, store and disclose your data, as well as the rights you hold as a user of our platform.
Our Commitment
Why Your Data Is Safe with altra66
We invest in strong data protection systems so you can play with confidence.
End-to-End Data Encryption
All your personal information and financial transactions are protected with 256-bit SSL encryption technology, ensuring no third party can intercept or misuse your data during transmission.
Secure Identity Verification
The altra66 account verification process uses multiple layers of security. We only request information needed for compliance purposes and to secure your account.
Certified Data Storage
Your data is stored on servers that meet international security standards, with access restricted to verified and authorised staff only.
No Sale of Data to Third Parties
altra66 does not sell, rent or share your personal information with third parties for marketing purposes. Your data remains entirely yours.
International Licensing Compliance
As a platform operating under international licensing, altra66 is subject to strict data compliance requirements, including Anti-Money Laundering (AML) protocols.
Privacy Controls in Your Hands
You have the right to request access, correction or deletion of your personal data at any time. Contact our support team and we will process your request promptly.
1. Introduction and Scope of Privacy Policy
This Privacy Policy is issued by altra66 ("we", "our platform") and applies to all individuals who use our services through the altra66.org website, including registered members, website visitors and any party that interacts with our platform. This Policy explains the types of data we collect, the purposes for which it is used, the parties that may receive that data, and the rights you hold.
By registering an account or continuing to use altra66 services, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform and contact us to arrange account closure.
🔒 This Privacy Policy should be read together with the altra66 Terms & Conditions. Both documents together form the complete agreement between you and our platform.
2. Information We Collect
altra66 collects your personal information through various methods when you register, use our services or contact our support team. This information includes:
2.1 Information You Provide Directly
- Full name as shown on your identity card (MyKad) or passport
- Date of birth (for age verification of the 21-year minimum)
- Email address and mobile phone number
- Account username and password (stored in encrypted form)
- Payment method information such as your Touch 'n Go eWallet or DuitNow account number
- Copies of identity documents when required for KYC (Know Your Customer) verification purposes
2.2 Information Collected Automatically
- IP address and estimated location based on IP
- Device type, operating system and web browser used
- History of game activity and betting within the altra66 platform
- Deposit and withdrawal records
- Session logs, login times and logout times
- Cookies and equivalent tracking technologies that support website functionality
2.3 Information from Third-Party Sources
In certain situations, we may receive information about you from our payment service providers such as FPX providers and cryptocurrency services, as well as from identity verification agencies we use to comply with AML and KYC requirements.
3. Purpose of Using Personal Information
The personal information we collect is used for the following purposes:
- Account Management: Registering and verifying your identity, processing logins and managing your altra66 account details.
- Transaction Processing: Carrying out deposits and withdrawals securely via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency.
- Security and Fraud Prevention: Identifying suspicious activity, protecting your account from unauthorised access and meeting regulatory requirements.
- Customer Support: Responding to enquiries and resolving issues you report via live chat or our support email.
- Service Improvement: Analysing usage patterns to improve the playing experience and refine platform functionality.
- Marketing Communications: Sending information related to promotions, bonuses and platform updates — subject to your consent.
- Responsible Gambling: Monitoring play patterns to help identify signs of gambling problems and offer appropriate support.
4. Disclosure of Information to Third Parties
altra66 does not sell your personal information. However, we share data with selected parties when necessary to operate our services, including:
- Payment service providers that process your deposit and withdrawal transactions
- Game software providers that operate games within the altra66 platform
- Technical service and cloud infrastructure providers that store and process our data
- Law enforcement agencies or regulatory bodies when required by law or court order
- Professional advisers such as lawyers and auditors who are subject to confidentiality obligations
⚠ All third parties dealing with altra66 are required to comply with data security standards equal to or stricter than those we apply ourselves.
5. Cookies and Tracking Technologies
The altra66.org website uses cookies to improve the user experience. Cookies are small text files stored on your device when you browse our website. We use three main categories of cookies:
- Essential Cookies: Required for basic website functions such as session login and account security. These cookies cannot be disabled.
- Performance Cookies: Help us understand how visitors use our website so we can improve its functionality.
- Functional Cookies: Store your preferences such as interface language and display settings.
You can control or delete cookies through your web browser settings. However, please note that disabling certain cookies may affect the full functionality of the altra66 website.
6. Data Security
altra66 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or unintended disclosure. Security measures we apply include SSL encryption, role-based access controls, continuous security monitoring and regular system audits.
Should any data breach occur that may affect you, we are committed to notifying you within a reasonable time and taking the necessary remedial steps.
7. Data Retention Period
altra66 retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we may retain certain records for the period required by law, particularly for financial records and AML compliance requirements.
8. Your Rights as a User
As a user of the altra66 platform, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right of Rectification: You have the right to request correction of any information that is inaccurate or incomplete.
- Right of Erasure: In certain circumstances, you may request that we delete your personal information.
- Right to Restrict Processing: You can request that we limit how we process your data in certain situations.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, contact the altra66 support team via live chat or email at [email protected]. We will process your request within a reasonable time.
9. Children's Privacy and Age Restrictions
altra66 services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from individuals below this age limit. If we find that personal information of a child or individual under 21 has been collected without valid age verification, we will promptly delete that information and close the associated account.
10. Changes to This Privacy Policy
altra66 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to you via your registered email or a prominent notice on our website before the changes take effect. Continued use of the altra66 platform after the amendment effective date is considered your acceptance of the updated terms.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team via 24/7 live chat on the altra66 platform or by email at:
Our customer service team operates around the clock in Malay and English, ready to assist you with any privacy or account security issues.
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